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-rw-r--r--docs/gm_ticket.md15
1 files changed, 9 insertions, 6 deletions
diff --git a/docs/gm_ticket.md b/docs/gm_ticket.md
index 21ed5c1..46014d7 100644
--- a/docs/gm_ticket.md
+++ b/docs/gm_ticket.md
@@ -1,12 +1,15 @@
-# gm\_ticket
+# gm_ticket
[<-Back-to:Characters](database-characters.md)
-**The \`gm\_tickets\` table**
+## The `gm_tickets` table
-This table stores all tickets
+This table stores all tickets.
-**Structure**
+Note: do not insert directly into most of these columns, else the client won't update the ticket status until table reload and a logout.
+
+
+## Structure
<table>
<tbody>
@@ -339,11 +342,11 @@ Specify account number of GameMaster that have this ticket assigned.
### comment
-The comment to the ticket, only visible to game masters
+The comment to the ticket added with `.ticket comment`, only visible to game masters. If the command is used twice, it overwrites the previous comment.
### response
-The string the GM inserted with `.ticket response` commands to answer the ticket before completing it.
+The string the GM inserted with `.ticket response` commands to answer the ticket before completing it. If the command is used twice, it appends the new answer at the end of the previous one.
### completed