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|
# gm\_ticket
`Back-to:Characters`
**The \`gm\_tickets\` table**
This table stores all tickets
**Structure**
<table>
<tbody>
<tr class="odd">
<td><p><strong>Field</strong></p></td>
<td><p><strong>Type</strong></p></td>
<td><p><strong>Attributes</strong></p></td>
<td><p><strong>Key</strong></p></td>
<td><p><strong>Null</strong></p></td>
<td><p><strong>Default</strong></p></td>
<td><p><strong>Extra</strong></p></td>
<td><p><strong>Comment</strong></p></td>
</tr>
<tr class="even">
<td><p><a href="#gm_ticket-Id">Id</a></p></td>
<td><p>int(10)</p></td>
<td><p>signed</p></td>
<td><p>PRI</p></td>
<td><p>NO</p></td>
<td><p><br />
</p></td>
<td><p>Auto increment</p></td>
<td><p><br />
</p></td>
</tr>
<tr class="odd">
<td><p><a href="#gm_ticket-playerGuid">playerGuid</a></p></td>
<td><p>int(10)</p></td>
<td><p>unsigned</p></td>
<td><p><br />
</p></td>
<td><p>NO</p></td>
<td><p>0</p></td>
<td><p><br />
</p></td>
<td><p>Global Unique Identifier of ticket creator</p></td>
</tr>
<tr class="even">
<td><p><a href="#gm_ticket-name">name</a></p></td>
<td><p>varchar(12)</p></td>
<td><p>signed</p></td>
<td><p><br />
</p></td>
<td><p>NO</p></td>
<td><p>NULL</p></td>
<td><p><br />
</p></td>
<td><p>Name of ticket creator</p></td>
</tr>
<tr class="odd">
<td><p><a href="#gm_ticket-description">description</a></p></td>
<td><p>text</p></td>
<td><p>signed</p></td>
<td><p><br />
</p></td>
<td><p>NO</p></td>
<td><p><br />
</p></td>
<td><br />
</td>
<td><p><br />
</p></td>
</tr>
<tr class="even">
<td><p><a href="#gm_ticket-createtime">createtime</a></p></td>
<td><p>int(10)</p></td>
<td><p>unsigned</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td>0</td>
<td><br />
</td>
<td><br />
</td>
</tr>
<tr class="odd">
<td><p><a href="#gm_ticket-mapId">mapId</a></p></td>
<td><p>smallint(5)</p></td>
<td><p>unsigned</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td>0</td>
<td><br />
</td>
<td><br />
</td>
</tr>
<tr class="even">
<td><p><a href="#gm_ticket-posX">posX</a></p></td>
<td><p>float</p></td>
<td><p>signed</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td><p>0</p></td>
<td><br />
</td>
<td><br />
</td>
</tr>
<tr class="odd">
<td><p><a href="#gm_ticket-posY">posY</a></p></td>
<td><p>float</p></td>
<td><p>signed</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td><p>0</p></td>
<td><br />
</td>
<td><br />
</td>
</tr>
<tr class="even">
<td><p><a href="#gm_ticket-posZ">posZ</a></p></td>
<td><p>float</p></td>
<td><p>signed</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td><p>0</p></td>
<td><br />
</td>
<td><br />
</td>
</tr>
<tr class="odd">
<td><p><a href="#gm_ticket-lastModifiedTime">lastModifiedTime</a></p></td>
<td><p>int(10)</p></td>
<td><p>signed</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td><p>0</p></td>
<td><br />
</td>
<td><br />
</td>
</tr>
<tr class="even">
<td><p><a href="#gm_ticket-closedBy">closedBy</a></p></td>
<td><p>int(10)</p></td>
<td><p>signed</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td><p>0</p></td>
<td><br />
</td>
<td><br />
</td>
</tr>
<tr class="odd">
<td><p><a href="#gm_ticket-assignedTo">assignedTo</a></p></td>
<td><p>int(10)</p></td>
<td><p>unsigned</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td><p>0</p></td>
<td><br />
</td>
<td><p>GUID of admin to whom ticket is assigned</p></td>
</tr>
<tr class="even">
<td><p><a href="#gm_ticket-comment">comment</a></p></td>
<td><p>text</p></td>
<td><p>signed</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td><br />
</td>
<td><br />
</td>
<td><br />
</td>
</tr>
<tr class="odd">
<td><p><a href="#gm_ticket-response">response</a></p></td>
<td><p>text</p></td>
<td><p>signed</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td><br />
</td>
<td><br />
</td>
<td><br />
</td>
</tr>
<tr class="even">
<td><p><a href="#gm_ticket-completed">completed</a></p></td>
<td><p>tinyint(3)</p></td>
<td><p>unsigned</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td><p>0</p></td>
<td><br />
</td>
<td><br />
</td>
</tr>
<tr class="odd">
<td><p><a href="#gm_ticket-escalated">escalated</a></p></td>
<td><p>tinyint(3)</p></td>
<td><p>unsigned</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td><p>0</p></td>
<td><br />
</td>
<td><br />
</td>
</tr>
<tr class="even">
<td><p><a href="#gm_ticket-viewed">viewed</a></p></td>
<td><p>tinyint(3)</p></td>
<td><p>unsigned</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td><p>0</p></td>
<td><br />
</td>
<td><br />
</td>
</tr>
<tr class="odd">
<td><p><a href="#gm_ticket-needMoreHelp">needMoreHelp</a></p></td>
<td><p>tinyint(3)</p></td>
<td><p>unsigned</p></td>
<td><br />
</td>
<td><p>NO</p></td>
<td><p>0</p></td>
<td><br />
</td>
<td><br />
</td>
</tr>
</tbody>
</table>
'Description of the fields'''
### Id
The ticket global unique identifier. This number must be unique and is the best way to identify separate tickets.
### playerGuid
Player's GUID. See characters.guid
### name
The name of the character who created that ticket
### description
The content of the ticket
### createTime
The creation time of the ticket as linux timestamp
### mapId
Map where ticket has ben created. See Map.dbc
### posX
Position X Where ticket has ben created.
### posY
Position Y Where ticket has ben created.
### posZ
Position Z Where ticket has ben created.
### lastModifiedTime
The time when the ticket was closed or deleted by the issuer as linux timestamp
### closedBy
0 : Open
-1 : Closed by Console
>0 : player who abandoned ticket or GM who closed ticket
### assignedTo
Specify account number of GameMaster that have this ticket assigned.
### comment
The comment to the ticket, only visible to game masters
### response
Requires GM response. 17 = true, 1 = false (17 is default)
### completed
`field-no-description|14`
### escalated
`field-no-description|15`
### viewed
0 : no one has viewed the ticket.
>0 : How many times the ticket has been viewed.
### needMoreHelp
Requests further GM interaction on a ticket to which a GM has already responded. Basically means "has a new ticket"
td class=
|
